Shipping policy

This policy explains how we deliver products ordered from merch.kenhub.com.

Digital products

Most of our products are digital, including eBooks, lecture notes, labeling diagrams, coloring pages, muscle charts, flashcards, gift cards, and Kenhub Premium unlock codes. Digital orders are delivered by email to the address you enter at checkout, shortly after your order is placed. No shipping fees apply.

If you do not see your files, please check your spam or promotions folder first. If they are still missing, contact us contact@kenhub.com and we will get them to you.

Physical products

Our physical products, including apparel, posters, mugs, and other accessories, are made to order. We work with a print-on-demand partner with facilities around the world, so your orders are printed and shipped from the facility that can do it most efficiently.

Production usually takes 2-5 business days. After production, shipping usually takes 3-4 business days within the US and Canada, and 5-20 business days for other destinations.

Once your order ships, you will receive a tracking link by email. Delivery times are estimates and can vary due to carrier delays or busy periods.

Shipping costs

Shipping charges are calculated automatically at checkout based on your delivery address and the items in your order, and you will see the exact charge before you pay. As a guide, shipping for a single physical item ranges from €4,95 to €11,95 depending on your destination.

Mixed orders

If your order contains both digital and physical items, your digital products are delivered by email as usual, and your physical items are produced and shipped separately. Shipping charges apply to the physical items only.

Damaged or lost deliveries

If an item arrives damaged or misprinted, or your order does not arrive, contact us at contact@kenhub.com within 30 days of receiving your order (or of the estimated delivery date if it does not arrive) and we will make it right. See our Refund policy for details.